Feel Heard,
Not Alone.

Ever felt overwhelmed and struggled to find someone who truly listens? Maybe because of a busy lifestyle, not feeling the need/readiness for a mental health professional, or not wanting to burden family and friends. We understand that feeling, and it can be incredibly lonely.

That's why we created IHearU. Our platform is designed to offer the mental wellness support everyone deserves — accessibility, affordability, and autonomy.

How?
Affordability - Select listeners across different price points and specialisation.
Autonomy - Make informed decisions with ratings and reviews.
Accessibility - Access an all-in-one listening platform right at your fingertips.

Whether you need a compassionate Listener or want to explore additional therapeutic resources (Listener +), find a listening ear for whatever life brings your way.

IHearU is the first and only mental health app that provides mental wellness services through the defined term, ‘Listeners’. We believe that the primary feeling of being heard by someone who listens (with empathy, without judgement / advice-giving) has immeasurable therapeutic impact to one’s mental health. Research can back this up too!

We operate via a Listener Marketplace where you, the Caller,
(1) can select from a range of Listener / Listener+,
(2) make an informed decision with community-generated ratings and reviews and
(3) schedule session(s) to be heard.

Download the IHearU app from your app store for free, open the app, and follow the on-screen instructions to create an account. You'll need to provide some basic information to get started.

Once you have signed up, you can browse through the profiles of available listeners. When you find a listener you'd like to talk to, simply click on their profile and schedule a session with them. (Sessions can be via Video, Audio or Text)

To cancel or reschedule a session, go to “My Session” in the app and select the session you wish to amend. It would be nice to leave a cancellation note for the Listener explaining your reason as Listeners avail their time for sessions with callers in need. Please also take note of the cancellation policy.

Yes, the IHearU app is free to download, and we offer a variety of free resources across our social media platforms. In the future, we plan to include more free in-app mental wellness support for our Callers.

For paid services, our Listeners set their own rates, with prices starting as low as $10.

IHearU offers two types of listeners

Listeners + (+ for “t”herapy), includes mental health professionals such as counsellors and psychologists (certified by their relevant Masters, PhD degrees and licences). Other than listening, they may provide relevant therapy(s) in sessions. Their prices can start at $80.

Listener include pre-vetted individuals who are
(1) experienced social workers,
(2) counselling or social work diploma / degree holders (or students of which),
(3) to one who has a psychological first aid certification.
They aspire to listen with no judgement and withhold advice-giving.
Their prices can start from $10.

Session lengths can vary, but most sessions are typically between 30 to 50 minutes. (Note that sessions will end at 60 minutes automatically).

Yes, IHearU prioritises your privacy and confidentiality. All interactions are kept confidential, and your personal information is never shared without your explicit consent, except in cases where disclosure is required by law. More about how we protect your privacy in our Privacy Policy.

Yes, you have the option to use a pseudonym and avatar and remain anonymous during your sessions if that makes you feel more comfortable.

Your review matters and is important to others' 
seeking a listening ear.

After your session, you will have the opportunity to leave a review and rating for your listener. Your feedback also helps us maintain the quality of our service and support our listeners in improving their skills.

Reviews are processed to detect inappropriate content or language. We may take down reviews that are flagged to comply with our Community Guidelines (available in-app).

If you experience any technical issues, you can reach out to our support team in-app via "Help & Support" > “Contact Us” section and submit a support ticket.

Alternatively, contact us at support@ihearu.app

We will respond to you as soon as we can (within 5 business days).

If you are in immediate danger or experiencing a crisis, please contact your local emergency services or a crisis hotline. While IHearU provides support, it is not a substitute for professional crisis intervention.

If you are thinking about suicide, harming yourself or others, feel that you or any other person may be in danger, or have any medical emergency, you must call the emergency service number and notify the relevant authorities, seek immediate in-person assistance.

These are service numbers you can reach out to for support:
Singapore Emergency/Crisis Hotline: 995
SOS 24-Hour Hotline: 1767
IMH Hotline: 6389-2222

While our listeners are trained to provide support, they are not equipped to handle emergency situations. If you are in an emergency, please seek immediate help from local authorities or professional crisis services.

These are service numbers you can reach out to for support:
Singapore Emergency/Crisis Hotline: 995
SOS 24-Hour Hotline: 1767
IMH Hotline: 6389-2222

We strongly advise against engaging with a Listener or Listener+ privately. Booking through IHearU ensures that both the agreed-upon services and payment terms are clear. This also allows us to provide appropriate support if conflict resolution is needed.

When you book through the app, you can leave ratings and reviews, which help other users make informed decisions and creates a positive help-seeking eco-system for the community.

Listeners and Listener+ are not permitted to request cash or any other form of payment outside the app. Doing so will result in their removal from the platform. Any external arrangement violates our terms and conditions.

Contact us via our Contact form, or email us at support@ihearu.app
We will respond to you as soon as we can (within 5 business days).